Terms of Service

KeyLedger is property-management software provided on a subscription basis. We grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes for as long as your subscription is active and you comply with these Terms.

We may add, change or remove features. If we remove a feature that is material to a paid plan, we will give you reasonable notice by email.

You are responsible for the accuracy of your account details, for keeping credentials confidential, and for all activity that occurs under your organization's accounts. Tell us promptly at [email protected] if you suspect unauthorised access.

You control which of your staff and tenants have access, and at what permission level. You are responsible for what those people do with the access you grant.

You agree not to:

• upload unlawful, infringing or malicious content, or content you have no right to store;
• attempt to access another customer's data, or to probe, scan or test the security of the Service without our written permission;
• resell, sublicense or white-label the Service except under a separate written agreement with us;
• use the Service to send unsolicited bulk email, or in a way that degrades it for other customers.

You retain all rights in the data you and your users put into the Service ("Customer Data"), including property, tenant, lease and financial records. You grant us only the licence needed to host, process, transmit and back it up in order to provide the Service and support.

We process personal data in Customer Data as your processor, on your instructions, as described in our Privacy Policy. You are responsible for having a lawful basis to collect and share the tenant data you enter.

Paid plans are billed in advance on a recurring basis through our payment processor. Fees are non-refundable except where required by law. Your subscription renews automatically until cancelled.

If a payment fails, we will notify you and keep your paid features available during a short grace period. If the balance remains unpaid after that period, paid features are paused, and prolonged non-payment may lead to suspension. Your data is retained throughout and is not deleted for non-payment without further notice.

Prices exclude VAT, GST, sales tax and similar charges, which you are responsible for where applicable.

You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again.

We may suspend or terminate access if you materially breach these Terms and do not remedy the breach within 14 days of notice, or immediately where the breach is unlawful or puts the Service or other customers at risk.

For 30 days after termination you may request an export of your Customer Data. After that period we may delete it.

We aim to keep the Service available at all times but do not guarantee uninterrupted access. Planned maintenance is announced in advance where practical. Support is provided by email at [email protected] on business days; response targets vary by plan.

The Service integrates with third parties you choose to enable — payment gateways, email delivery, and storage providers among them. Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.

The Service is provided "as is". To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neither party is liable for indirect, incidental or consequential loss, or for loss of profits, revenue or goodwill. Our total aggregate liability arising out of or related to these Terms is limited to the fees you paid in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

We may update these Terms. For material changes we will give at least 30 days' notice by email or in-app before they take effect. Continuing to use the Service after that means you accept the updated Terms; if you do not, you may cancel before they take effect.

These Terms are governed by the laws of the jurisdiction in which we are established, and the courts of the jurisdiction in which we are established have exclusive jurisdiction over any dispute, without prejudice to any mandatory consumer-protection rights available to you locally.

Questions about these Terms: [email protected]. See also our Privacy Policy and contact page.